Our service zones

Find out where Right Away Roadside Assistance offers fast and reliable help. We're dedicated to serving Louisville and its surrounding communities, ensuring you're never stranded for long.

Beyond Louisville: our extended reach

In addition to Louisville, Right Away Roadside Assistance proudly serves the following cities and towns:

  • Shively, KY
  • Pleasure Ridge Park (PRP), KY
  • Valley Station, KY
  • Okolona, KY
  • Jeffersontown (J-Town), KY
  • St. Matthews, KY
  • New Albany, IN
  • Jeffersonville, IN

Key neighborhoods and major roads

We frequently assist customers throughout Louisville and nearby areas, especially along major roads and busy neighborhoods. Our common service areas include:

Neighborhoods we serve often:

  • Pleasure Ridge Park (PRP)
  • Shively
  • Valley Station
  • Okolona
  • Jeffersontown (J-Town)
  • St. Matthews
  • Downtown Louisville
  • South Louisville

Major roads and high-traffic areas:

We get a lot of calls along:

  • I-65
  • I-264 (Watterson Expressway)
  • I-265 (Gene Snyder Freeway)
  • Dixie Highway
  • Preston Highway
  • Bardstown Road

Counties and nearby areas:

  • Jefferson County, KY
  • Southern Indiana (New Albany & Jeffersonville areas)

Service limitations and important notes

While we proudly serve Louisville and surrounding areas, there are a few situations where we may not be able to provide service:

Areas we may not cover:

  • Locations too far outside our main service area.
  • Rural or hard-to-reach areas that significantly increase response time.

Situations we typically don’t handle:

  • Major accidents requiring police or towing services.
  • Vehicles in unsafe or restricted locations (active highways without safe access, private/restricted property).
  • Heavy-duty or commercial vehicles requiring specialized equipment.

Important note: If you’re unsure, just call [[phonenumber]] — we’ll always be upfront about whether we can help and may point you in the right direction if we can’t.

Additional service area information

We primarily serve Louisville and nearby areas, but we do our best to help as many people as possible.

Travel distance:

We typically operate within a reasonable distance of Louisville, but we can travel farther depending on availability.

Extended distance service:

For customers outside our normal service area, we may still assist with:

  • A small travel fee based on distance.
  • Priority given to emergency situations.

Faster service zones:

We respond fastest in our core areas like PRP, Shively, Valley Station, and South Louisville.

Best way to know:

Every situation is different — just call us at [[phonenumber]] and we’ll let you know:

  • If we can make it.
  • How long it’ll take.
  • The exact price upfront.